Refund policy

We offer a 30-day money-back guarantee, this means that any products you are not satisfied with can be returned to us within 30 days of purchase in their original condition and packaging for a full refund. Just let our customer care team know to expect them prior to making the return and post to: 

130 Whitebeam Avenue, Kent, BR28DW 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are returning an item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

A small number of items are non-refundable due to the nature of the product. This includes:

- Gift cards 

- Personalised items

To complete your return, we require a proof of purchase. 

There are certain situations where only partial refunds may be granted (if applicable) 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Please ensure your items are packed securely, ideally in a box and/or with generous padded protection. 

-Any item that is returned more than 30 days after delivery 

Return postage is covered by the customer. 

If you are returning an item(s), you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.