Refund policy
Refund & Returns Policy
We hope you love your Avril’s Aromas order, but we understand that sometimes you may change your mind.
Returns
If you wish to return an eligible item, please contact us within 14 days of receiving your order to let us know that you would like to make a return.
Once you have notified us, you have a further 14 days to return the item.
Items should be returned in their original condition and securely packaged. Please include your order details or proof of purchase so we can identify your return.
Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order. We recommend using a tracked postal service, as we cannot be responsible for returned parcels that do not reach us.
Refunds
Once your return has been received, we will check the item and process your refund as soon as possible.
Eligible refunds will be made to your original payment method.
Where applicable, we will also refund the cost of our standard delivery option. If you chose a more expensive delivery service, any additional delivery cost is not refundable.
Personalised Items
Unfortunately, we cannot accept change-of-mind returns on products that have been made to your specifications or personalised especially for you.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Damaged, Faulty or Incorrect Orders
We take great care when making and packing your order. However, if something arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.
Please include your order number and, where possible, photographs of the item and packaging so we can put things right for you.
How to Make a Return
Please contact us before sendinour return so that we know to expect it.
Returns should be sent to:
Avril’s Aromas
130 Whitebeam Avenue
Kent
BR2 8DW
Please ensure your return is packaged securely to prevent damage in transit.
This policy does not affect your statutory rights.